Welcome to Our Privacy Policy
At CloseBy Towing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or contact us for roadside assistance.
Last Updated: December 3, 2025 •Effective Date: December 3, 2025
Information We Collect
We collect information that you provide directly to us and information automatically collected when you use our services.
→Personal Information You Provide
- Contact Information: Name, phone number, email address
- Location Data: Your current location for service dispatch and GPS coordinates
- Vehicle Information: Make, model, year, license plate, VIN (when applicable)
- Payment Information: Credit/debit card details, billing address (processed securely)
- Service Details: Type of service requested, time, date, and service notes
→Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, links clicked, referral source
- Cookies & Tracking: Session cookies, analytics cookies, preference cookies
Driver App Privacy
This section applies specifically to drivers who use the CloseBy Towing Driver App. We collect additional information to facilitate job dispatch, tracking, and service delivery.
→Driver Account Data
- Personal Information: Name, email address, phone number
- Login Credentials: Secure authentication tokens for app access
- Driver Profile: Profile photo, vehicle information, and driver status
→Biometric Authentication (Face ID / Touch ID)
- Optional Authentication: On-device biometric authentication (Face ID / Touch ID) may be used solely to unlock a driver account more quickly and securely
- No Biometric Data Collection: CloseBy Towing does not collect, store, process, or have access to any biometric data or face images
- Device-Level Security: All biometric verification is handled entirely by the device's operating system and Apple's Secure Enclave. The app only receives a simple "success" or "failure" result
- User Control: Drivers may disable Face ID / Touch ID for the app at any time in their device settings
→Location Tracking
- Real-Time GPS: Your location is tracked in real-time during active jobs for dispatch coordination
- Dispatcher Access: Location data is shared with dispatchers to assign nearby jobs efficiently
- Background Location: When you are on duty, the app may access your location in the background to provide accurate ETAs and job assignments
Note: Location tracking is only active when you are logged into the app and on duty. You can go off duty at any time to stop location sharing.
→Job Photos & Documentation
- Photo Capture: Photos taken through the app for job documentation (vehicle condition, location verification)
- Secure Storage: Photos are securely stored in Firebase Storage with encryption
- Job Records: Photos are attached to job records for service verification and dispute resolution
→Push Notifications
- FCM Tokens: We store Firebase Cloud Messaging tokens to send you job alerts and updates
- Notification Types: New job assignments, job updates, dispatch messages, and system announcements
- Preferences: You can manage notification settings within the app or your device settings
→Device Information
- Device Type: Phone model and manufacturer for compatibility and support
- Operating System: iOS/Android version for app optimization and troubleshooting
- App Version: Current app version to ensure you have the latest features and security updates
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services.
Service Delivery
Dispatch tow trucks, provide roadside assistance, and communicate service status
Payment Processing
Process transactions securely and maintain billing records
Customer Support
Respond to inquiries, resolve issues, and provide assistance
Service Improvement
Analyze usage patterns to enhance user experience and service quality
Marketing Communications
Send promotional offers, service updates (with your consent)
Legal Compliance
Comply with applicable laws, regulations, and legal processes
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
✓ Service Providers
Third-party vendors who assist with payment processing, analytics, customer support, and other business operations
✓ Business Partners
Tow truck operators and roadside assistance providers who deliver services on our behalf
✓ Legal Requirements
When required by law, court order, or government request, or to protect our rights and safety
✓ Business Transfers
In connection with a merger, acquisition, or sale of assets (with notice to you)
✓ With Your Consent
When you explicitly authorize us to share your information with third parties
🚫We Never Sell Your Data
CloseBy Towing does not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is our priority.
Data Security
We implement industry-standard security measures to protect your personal information.
Encryption
All sensitive data is encrypted in transit using SSL/TLS and at rest using AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Secure Backups
Encrypted backups are stored securely to prevent data loss.
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
You have certain rights regarding your personal information under applicable privacy laws.
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal obligations)
Opt-Out
Unsubscribe from marketing communications at any time
Data Portability
Receive your personal information in a structured, machine-readable format
Restrict Processing
Request restriction of how we process your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
SMS Communications
When you provide your phone number and consent to receive SMS messages from CloseBy Towing, we use your number solely to send service updates, dispatch notifications, and other messages related to your towing or roadside assistance requests.
Privacy Protection
SMS consent is not shared, sold, or transferred to any third party.
Opt-Out & Assistance
You can opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Notification: We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.
Significant Changes: For significant changes, we may also send you an email notification or display a prominent notice on our website.
Your Continued Use: Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📍Mailing Address
CloseBy Towing
San Diego, CA
United States
📞Contact Information
Phone: (858) 999-9293
Email: privacy@closebytowing.com
Website: www.closebytowing.com
Response Time
We aim to respond to all privacy-related inquiries within 30 days.